23win believes Sports Betting and casino should be entertainment — not a source of problems. Here you'll find all the tools, information, and support you need to play in a healthy, mindful way.
All available directly in your account dashboard — no need to contact support to activate them.
Set a maximum deposit amount per day, week, or month. Once the limit is reached, new deposits are automatically blocked until the next period — no manual cancellation needed.
Request a pause of 24 hours, 7 days, 30 days, 6 months, or permanent exclusion. The block is processed immediately, with no grace period and no reason required.
Receive notifications when you've been on the platform for an extended period. Set your own interval — 30 minutes, 1 hour, 2 hours — and 23win will alert you when that time is up.
Beyond deposit limits, you can set a maximum betting amount per period. Ideal for anyone who wants to keep their finances in check without stepping away from the platform entirely.
Access a detailed history of deposits, withdrawals, and bets in your account dashboard. Reviewing the real numbers from your history is the most effective way to clearly assess your own betting patterns.
Our support team is available 24 hours a day, 7 days a week, in Brazilian Portuguese. If you'd like to talk about responsible gambling or need help activating any tool, we're here for you.
The 23win was built by people who genuinely love sports and understand the thrill of watching a Brasileirão match with an open bet. That knot in your stomach when the team you backed draws in the final minute? That's a real entertainment experience — and that's exactly what the platform is here to deliver.
But the 23win also recognizes that, for a minority of users, betting can stop being entertainment and start causing financial, relational, and emotional harm. Problem gambling is a real public health issue, and ignoring that would be irresponsible — especially on a platform with over one million registered users in Brazil.
That's why the commitment to responsible gambling on the 23win is not just a section in the site footer or a regulatory checkbox. It's a real set of tools, policies, and commitments that are part of the platform's day-to-day operations. This includes strict age verification at registration, limits you set and control yourself, a support team trained to identify signs of problem gambling, and a self-exclusion policy that takes effect immediately, with no red tape.
The 23win believes that a player who bets with control and awareness is a player who will use the platform for much longer — and that's good for everyone. There's no point in encouraging behavior that harms users. A user who is struggling because of excessive betting isn't having fun, and the 23win will never encourage you to bet more in that situation.
The platform also does not reach out to users who have activated self-exclusion to offer bonuses or encourage them to return before the period ends. When someone decides they need a break, that decision is fully respected — no "we miss you" emails, no push notifications, no exceptions. That is 23win's real commitment. 23win with responsible gambling.
Betting on football, volleyball, e-sports, or Live Casino should be part of the entertainment routine for people who use the 23win — like going to a concert, subscribing to a streaming service, or watching a live tournament. With a set budget, awareness of the risks, and the right tools, it's entirely possible to have a positive, long-term experience on the platform. The 23win is here to make sure of that.
The 23win emphasizes: sports betting and online casino are forms of entertainment that carry financial risk. There is no guaranteed profit strategy. Never bet amounts you can't afford to lose — deposits via Pix, bank slip, or card should come from your entertainment budget, not from emergency savings or borrowed money.
Spotting the signs early is the best way to take action. If you recognize any of the behaviors below in yourself, consider using the control tools at 23win or seek support.
All tools are available in your account dashboard, under "Responsible Gambling Settings". See how each one works in practice.
Sets a cap on how much you can deposit into the 23win within a period — daily, weekly, or monthly. Once the limit is reached, the platform automatically blocks any new deposits, regardless of the payment method (Pix, boleto, card, PicPay, or Mercado Pago).
Lowering a limit takes effect immediately. Raising a limit has a 7-day waiting period — to make sure you're not making that call in the heat of the moment.
Self-exclusion completely blocks your access to 23win for the chosen period. During exclusion, you cannot log in, deposit, bet, or access any feature of the platform — whether through the website or the app.
Please note: During self-exclusion, 23win will not send any marketing communications or invitations to return. Our commitment to your well-being is unconditional, with no exceptions.
Set up an automatic reminder that appears on screen while you're using the 23win for an extended period. The alert doesn't restrict your access — it simply reminds you that you've been on the platform for a while and asks whether you'd like to take a break.
Unlike the deposit limit, the betting limit sets a maximum total amount you can wager within a given period. Once your total bets for that period reach the limit, new bets are blocked until the next cycle — even if you still have a balance in your account.
Answering a few honest questions about your own habits is the first step toward understanding whether you have a healthy relationship with betting. This is not a diagnosis — it's a reflection to help you notice your own patterns before they become a problem.
Most users of the 23win bets in a healthy, controlled way. These are practices used by those who keep betting as entertainment without letting it become a problem:
Decide how much you can afford to spend on betting each month — treat it like a streaming subscription or a concert ticket. Use that amount as your deposit limit on 23win. Never use money set aside for bills or emergencies.
Treating betting as a source of income is a trap. Think of every bet on the Brasileirão, Libertadores, or CBLOL as entertainment — just like buying a ticket. Any profit is a bonus, not the goal.
Anger, sadness, anxiety, and excessive excitement all impair judgment. If you've had a rough day or you're feeling emotionally off, that's not the time to bet — especially on live betting, where decisions happen fast.
Losing is part of Sports Betting — even the sharpest analysts get it wrong. Never try to chase losses by increasing your bets. If you've lost the amount you planned, it's time to stop until the next cycle.
Set your deposit limit and session time controls now, before you need them. It's far easier to stay in control with preventive guardrails in place than to course-correct once things have already gone too far.
Problem gambling develops gradually. Knowing the warning signs helps you act early, before the financial, family, and emotional impact becomes serious.
Using money from bills, rent, groceries, or loans to bet. Depositing via Pix or card in amounts you know you shouldn't.
Increasing bet amounts to try to recover losses. Feeling like "this time will be different" even after a losing streak.
Hiding from family and friends how much you bet, how much you've lost, or how much time you spend on the platform — whether on your phone or computer.
Feeling anxious, irritable, or emotionally unstable in connection with betting. Feeling guilty after placing bets but continuing anyway.
Arguments or conflicts with a spouse, partner, family members, or friends because of betting. Prioritizing time on the platform over social commitments.
Trying to cut back or stop betting multiple times without being able to stick to the decision. Feeling like betting dominates your thoughts and free time.
If you've identified any of the signs above in yourself, the first step is to acknowledge the situation — and that alone takes courage. The next step is to act: activate the control tools at 23win and, if needed, seek professional support specialized in problem gambling.
Problem gambling is recognized as a mental health disorder under ICD-11 (the International Classification of Diseases) and responds well to treatment. Psychologists, psychiatrists, and specialized support groups can help you regain control without judgment.
The support team at 23win is available 24 hours a day via live chat or by email at suporte@23win-jit.net to help you activate any responsible gambling tool, guide you through self-exclusion, or simply talk through your situation confidentially and without judgment.
Responsible gambling isn't just about what users should do — it's primarily about what the platform commits to delivering. These are 23win's concrete commitments.
Mandatory date-of-birth verification on every registration. KYC with official ID required for withdrawals. Zero tolerance for anyone under 18.
Users under self-exclusion receive no marketing communications or incentives to return before the end of their chosen period.
All control tools are available in the user dashboard — no need to contact support. Activating self-exclusion takes less than 1 minute.
Our support team is trained to recognize and respond to signs of problem gambling in user interactions, with an empathetic and non-judgmental approach.
23win is an 18+ platform. Betting involves financial risk. Gamble responsibly.
Create Account ResponsiblyThe most common questions we receive about the platform's control tools and responsible gambling policies.
Our support team is available 24 hours a day via live chat to answer any questions about responsible gambling, control tools, or self-exclusion.
View All FAQsFree registration in 2 minutes, deposits via Pix from R$ 20.00, and all responsible gambling tools available from your very first login.
23win handles your personal data in compliance with the LGPD (Law No. 13,709/2018). Responsible gambling and self-exclusion information is treated with full confidentiality and never used for commercial purposes. See our Privacy Policy and our Terms and Conditions for more details.