Find out exactly what data 23win collects, how it is used, with whom it is shared, and what your rights are as a data subject — all in accordance with the LGPD (Law No. 13.709/2018).
A summary of how personal data is handled on the platform — before you read the full document.
23win only collects the data necessary to operate your account, process Pix deposits and withdrawals, and meet legal obligations. No data is collected without a defined purpose that has been communicated to you.
23win strictly complies with Brazil's General Data Protection Law (Lei nº 13.709/2018). All data collection, storage, and usage processes have been reviewed to ensure full compliance with current Brazilian legislation.
23win users' personal data is never sold, rented, or transferred to third parties for commercial purposes. Any sharing with operational partners is limited to what is strictly necessary and is always disclosed in this policy.
As a data subject, you have the right to access, correct, port, and request the deletion of your information at any time. Simply contact 23win support via live chat or email.
All data transmissions between your device and 23win's servers are protected with 256-bit SSL encryption. Stored data follows internationally recognized security standards for the financial sector.
In the event of a security incident that may affect your data, 23win notifies impacted users and the ANPD (Autoridade Nacional de Proteção de Dados) within the timeframes required by the LGPD — without waiting to see if the issue resolves itself.
This Privacy Policy describes how 23win collects, uses, stores, shares, and protects the personal data of users who access the sports betting and online casino platform available at 23win-jit.net, as well as our mobile app for Android and iOS.
The 23win acts as the controller of personal data collected during registration and use of the platform, and is responsible for defining the purposes and means of processing such information. All processing is carried out in compliance with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018) and other applicable legislation in Brazil.
By creating your account on 23win and clicking "Accept Terms", you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you disagree with any part of this policy, you should not use the platform's services.
To exercise your rights as a data subject or to clarify questions about how your information is handled on the 23win, please reach out to our team at suporte@23win-jit.net. We respond to all LGPD-related requests within a maximum of 15 calendar days.
The 23win collects different categories of personal data depending on the stage of platform use. Below, we describe each category and its source.
Collected at the time of registration and required to create and operate your account:
Collected during the mandatory verification process for withdrawals above R$ 500.00 or for the account's first withdrawal:
Collected during deposit and withdrawal operations on the platform:
Collected automatically during browsing and use of the services provided by 23win:
Sensitive Data: The 23win does not intentionally collect sensitive personal data (racial origin, religious beliefs, health data, sexual orientation, etc.). If you voluntarily share this type of information with our support team, it will be used solely to resolve the matter at hand and will not be stored permanently.
The 23win uses collected personal data exclusively for the purposes listed below. No data processing takes place for purposes incompatible with these without prior notice and, where required, renewed consent from the data subject.
| Purpose | Legal Basis (LGPD) | Data Used |
|---|---|---|
| User account creation and management | Contract performance | Registration data |
| Processing deposits and withdrawals | Contract performance | Financial and registration data |
| Identity verification (KYC/AML) | Legal obligation | KYC and registration data |
| Fraud and money laundering prevention | Legal obligation / legitimate interest | All collected data |
| Customer Service & Support | Contract performance | Registration data, usage history |
| Sending account-related communications | Contract performance | Email, mobile number |
| Marketing communications and promotions | Consent | Email, mobile number |
| Personalizing the platform experience | Legitimate interest | Usage data |
| Compliance with regulatory obligations | Legal obligation | Registration, financial, KYC |
The 23win sends communications about promotions and special odds for Copa do Brasil, Libertadores, CBLOL, and other tournaments only to users who have explicitly consented to receive such communications at registration or in their account settings. You can withdraw this consent at any time through your account dashboard or by contacting support.
The 23win does not sell users' personal data. Sharing with third parties occurs only in the specific situations described below, always with the aim of delivering the contracted services or fulfilling legal obligations:
The 23win shares data with companies that support the operation of the platform, such as payment gateways (to process Pix, boletos, and cards), identity verification providers (KYC), anti-fraud analysis services, and cloud infrastructure providers. These partners act as data processors and are contractually bound to handle information solely for the purposes defined by the 23win, held to the same security standards required internally.
The 23win shares data with competent Brazilian authorities — such as COAF (Financial Activities Control Council), the Federal Police, the Public Prosecutor's Office, and the judiciary — when required by law, court order, or investigation of financial crimes such as money laundering, fraud, and terrorism financing. This sharing is legally mandated and does not require the data subject's consent.
To operate the live casino and slots, 23win uses game software providers. These providers may receive the minimum technical information required to load and run the games, but they do not have access to users' full registration data.
International Data Transfers: Some operational partners of 23win may be located outside Brazil. When this is the case, 23win ensures that the transfer is carried out with adequate safeguards — standard contractual clauses or equivalent — to guarantee a level of protection consistent with the LGPD.
The 23win stores users' personal data for as long as necessary to fulfill the purposes described in this policy, in compliance with the minimum legal retention periods established by Brazilian law.
Once the retention periods above have expired, data is securely deleted or anonymized so that the account holder can no longer be identified. You may request deletion of your data before these periods expire — the 23win will fulfill the request to the extent possible, informing you of any legal limitations that prevent immediate deletion.
The LGPD grants you, as a data subject, a set of rights that 23win is committed to respecting and facilitating the exercise of these rights. To exercise any of them, contact us at suporte@23win-jit.net or via live chat on the platform. We respond within 15 calendar days.
Request a copy of all personal data 23win holds about you, including information on its source, purpose, and any sharing.
Request the correction of incomplete, inaccurate, or outdated data — such as your registered address, email, or mobile number.
Request the deletion of your personal data, except where retention is legally required (such as financial data subject to a minimum statutory retention period).
Receive your data in a structured, interoperable format for transfer to another data controller, in accordance with ANPD regulations.
Withdraw at any time the consent given for processing based on this legal ground, such as receiving marketing communications.
Know which public and private entities 23win has shared your data with, including a description of the purpose behind each disclosure.
If you believe that 23win did not handle a request regarding your rights properly, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the regulatory body responsible for the LGPD in Brazil.
The 23win uses cookies and similar technologies to ensure the platform functions properly, enhance the user experience, and collect aggregated usage data. Below, we describe the types of cookies used and their purposes.
Essential for the platform's basic operation — including login session management, form security, and transaction processing. These cookies cannot be disabled without affecting normal use of the 23win.
Collect information about how users interact with the platform — which pages are visited most, load times, and errors encountered. Data is used in aggregated, anonymized form to improve the performance of the 23win.
Store user preferences — such as language, display settings, and recent browsing history within the platform — to personalize the experience without requiring reconfiguration on each visit.
You can manage your cookie preferences through your browser settings or through your account settings on 23win. Disabling non-essential cookies may affect some personalization features on the platform, but will not prevent you from using the core betting, deposit, and withdrawal functions.
The 23win adopts a robust set of technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or destruction:
Shared Security: Your information security depends on you as well. Use strong, unique passwords for your 23win, enable 2FA, never share your credentials with anyone, and always access the platform through the official URL. 23win will never ask for your password via email, chat, or phone.
The services of 23win are intended exclusively for individuals aged 18 and over. The platform does not intentionally collect personal data from minors under 18 and does not permit minors to use its services.
The identity verification process (KYC), required for withdrawals, includes confirming the date of birth via an official government-issued photo ID. Accounts identified as belonging to users under 18 are immediately closed, with the balance held in accordance with regulatory requirements.
If you suspect that a minor under 18 is using the 23win, please contact our support team immediately at suporte@23win-jit.net. We take this matter with the utmost seriousness.
The 23win may update this Privacy Policy periodically to reflect changes in data processing practices, new platform features, or updates to Brazilian legislation. Material changes will be communicated to users with active accounts by email and in-platform notification, with at least 7 days' notice before taking effect.
The date of the last update is shown at the top of this page. Continued use of the 23win after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may request account closure before the effective date.
For questions about any previous version of this policy or about specific changes made, please contact our support team — we keep prior versions accessible upon request for at least 12 months after each update.
To exercise your rights as a data subject, ask questions about this Privacy Policy, report a security incident, or submit any other request related to the processing of your personal data at 23win, please reach out through the channels below:
We treat LGPD-related requests as a priority and are committed to responding within 15 calendar days. For complex requests requiring extensive data retrieval, we may extend this deadline by up to an additional 15 days, notifying you in advance of the need for an extension and the reason for it.
Our support team operates in Brazilian Portuguese — no rigid scripts — and is fully equipped to handle matters related to privacy, data security, and data subject rights with the care and seriousness these topics deserve.
Brazil's General Data Protection Law came into force in 2020 and marked a fundamental shift in how companies handle their users' information. 23win embraced this shift from the very beginning — not because it is required, but because transparency and respect for users are values that are part of who we are.
In practice, this means that when you make a Pix deposit on 23win, your Pix key details are used solely to process that transaction and maintain the financial records required by anti-money laundering regulations — not to build a financial behavior profile or to sell insights about you to advertisers. When you bet on the Brasileirão or CBLOL, your betting history is available for you to review and is used internally to improve the platform experience — it is never resold to third parties.
The identity verification process (KYC) is a regulatory requirement that 23win fulfills to protect all users — including you. It ensures that no one other than the account holder can make withdrawals, shields the platform against fraud, and meets the anti-money laundering obligations required by Brazilian authorities. Submitted documents are stored with encryption and are accessible only to the compliance team of the 23win who needs to use them.
If you want to know exactly what data 23win holds about you, simply send an email to suporte@23win-jit.net with the subject line "Data Access Request — LGPD". We will compile a full report and deliver it to you within 15 days. This is your right guaranteed by law — and the 23win treats it as a priority.
Free registration in under 2 minutes, deposits via Pix from R$ 20.00, and immediate access to betting on Brasileirão, Copa do Brasil, CBLOL, and live casino.
Betting should be entertainment. 23win provides tools to help you stay in full control of your experience — because we believe healthy gambling is sustainable gambling.
Set daily, weekly, or monthly limits in your account dashboard. The system automatically blocks activity once a limit is reached.
Request a break of 24 hours, 7 days, 30 days, or permanently. Processed immediately — no red tape, no waiting period.
Receive alerts when you've been betting for an extended period. Set your preferred notification interval.
23win is strictly prohibited for users under 18. Mandatory identity verification applies, with zero tolerance for age fraud.