Before using the platform, please read carefully the rules governing the use of 23win — registration, betting, bonuses, payments, and responsible gambling. Transparency is one of our core values.
A summary of the key points every 23win user should know before placing their first bet.
Each CPF may only have one active account at 23win. Registration is free and requires accurate personal information — full name, CPF, date of birth, email address, and mobile number. Duplicate accounts are automatically closed.
All amounts are processed in BRL (R$). Minimum deposit of R$ 20.00 via Pix, boleto, or card. Minimum withdrawal of R$ 30.00 via Pix for verified accounts, processed in up to 5 minutes.
Every 23win bonus has an explicit rollover requirement — no surprises. The 100% welcome bonus up to R$ 500.00 carries a 10x rollover on the bonus amount, on bets with minimum odds of 1.50.
For withdrawals above R$ 500.00 or for a first withdrawal, 23win requires a government-issued photo ID (RG or CNH) and proof of address. The process is fully digital, straightforward, and takes up to 48 hours to review.
Multiple accounts, systematic odds arbitrage, use of bots or automation, bet manipulation, and any form of fraud are strictly prohibited. Accounts identified with such behavior are suspended without prior notice.
23win makes responsible gambling tools available directly in every user's account dashboard — deposit limits, self-exclusion, and session time alerts — with no need to contact support.
By accessing, browsing, or using any feature of the 23win — whether through the website, the mobile app, or any other official channel — you confirm that you have read, understood, and fully agreed to these Terms and Conditions. If you do not agree with any part of this document, you should not use the services of 23win.
These Terms constitute a legally binding agreement between you, as a user, and 23win. By completing the registration process and clicking "Accept the Terms", you expressly confirm your agreement with all the rules described herein, including the privacy policies, responsible gambling, and bonus usage policies that form part of this set of documents.
The 23win reserves the right to update these Terms at any time. Significant changes will be communicated by email and platform notification at least 7 days in advance. Continued use of the platform after the notice period constitutes acceptance of the changes.
To create an account at 23win and use its services, you must meet all of the following requirements:
Registration is strictly individual — one person, one CPF, one account. Creating accounts on behalf of others, using false or incomplete data, or holding more than one account per CPF is prohibited. Duplicate accounts will be closed and balances may be cancelled following investigation.
The following are required at registration: full name, CPF, date of birth, residential address, valid email address, and mobile phone number. All information must be accurate and up to date. The 23win may request supporting documents at any time — failure to provide them may result in temporary suspension or closure of the account.
Strictly Prohibited for Users Under 18: The 23win has a zero-tolerance policy toward underage registrations. Any account identified as belonging to someone under 18 will be immediately closed, the balance withheld, and the case reported to the relevant authorities as required by law.
You are solely responsible for the security of your 23win account credentials. 23win — email, password, and, if enabled, the two-factor authentication (2FA) code. The 23win recommends using strong passwords unique to this platform, along with enabling 2FA as an additional security layer.
Any and all activity carried out using your credentials is considered to have been performed by you. If you suspect unauthorized access, you must immediately notify 23win by email at suporte@23win-jit.net or via live chat on the platform. The 23win is not liable for losses resulting from unauthorized access caused by the user's own negligence in safeguarding their credentials.
All deposits at 23win are processed in BRL (R$) and must be made through the official payment methods available on the platform. The minimum deposit is R$ 20.00 per transaction.
The 23win only accepts deposits from bank accounts or payment instruments held in the account holder's own name. Third-party deposits are strictly prohibited and may result in the deposit being cancelled and the account investigated.
Pix is the recommended deposit method at 23win: approved in seconds, available around the clock, with no clearing delay. You deposit, the balance appears, and you're ready to bet on a match that kicks off in minutes.
The 23win processes Pix withdrawals in up to 5 minutes for accounts that have completed the identity verification (KYC) process. The minimum withdrawal is R$ 30.00 and the platform charges no fees on the withdrawn amount.
For verified accounts: up to 5 minutes via Pix, 24 hours a day, 7 days a week. For accounts pending KYC verification: the review process may take up to 48 business hours after all requested documents have been submitted. The 23win may request additional documents during the review process.
Please note: The 23win may hold withdrawals for anti-fraud verification purposes. If your account shows unusual activity patterns, the security team may require additional verification before releasing the withdrawal. This is a measure in place to protect the user.
The 23win offers pre-match and live Sports Betting across a wide range of sports, including football (Brasileirão Série A, Copa do Brasil, Libertadores, Estaduais), volleyball (Superliga), basketball (NBB), MMA/UFC, e-sports (CBLOL, CS2, Valorant, Free Fire), and other national and international competitions.
Bet outcomes are determined based on official information provided by the organizing bodies of each competition. In the event of any discrepancy, the 23win consults official sources — CBF, CONMEBOL, CBLOL, Valve, Riot Games, etc. — to confirm the correct result.
For the full-time result market (1X2) in football, the result is based on the end of 90 regulation minutes. Extra time and penalties are not counted in this market unless explicitly stated in the market name. For e-sports, the specific rules for each market are displayed in the market description before placing a bet.
If a match is canceled, postponed to a different date from the original, or not completed within the timeframe established by the competition rules, all related bets will be voided and the amount returned to the account balance. Matches that started but were interrupted are settled according to each market's policy, available in the specific betting terms.
The 23win offers bonuses and promotions to its users with the aim of enriching the betting experience. Each bonus has its own specific terms, which are always displayed before activation. The general rules below apply to all bonuses on the platform unless otherwise stated in the specific terms of each promotion.
Users who complete their first deposit at 23win are eligible for a 100% welcome bonus on the deposited amount, up to a maximum of R$ 500.00. The bonus is credited automatically after the qualifying deposit is confirmed (minimum R$ 20.00).
Each user is entitled to the welcome bonus once only. Any attempt to claim the bonus more than once — through multiple accounts, different personal data, or any other means — is considered fraud and will result in cancellation of all bonuses and possible account closure. The 23win reserves the right to cancel or modify any promotion at any time, with prior notice to affected users.
In addition to the welcome bonus, 23win offers regular promotions — freebets for special Libertadores, Copa do Brasil, and CBLOL matches, boosted odds on selected events, and cashback on specific games. Each promotion has its own terms published on the platform's promotions page.
Use of the platform 23win is contingent on compliance with the rules set out in these Terms. The following behaviors are expressly prohibited and may result in immediate suspension, account closure, balance cancellation, and reporting to the relevant authorities:
Penalties: The 23win maintains automated systems and a specialized team dedicated to fraud detection. Accounts identified with fraudulent behavior are suspended immediately, with balances held during the investigation period. Cases that constitute a crime are reported to the relevant authorities.
You can request the closure of your account at 23win at any time through support, live chat, or by emailing suporte@23win-jit.net. Before closing your account, we recommend withdrawing your full available balance. Balances in accounts closed at the user's own request remain available for withdrawal for 30 days after the request is submitted.
The 23win may suspend or close an account, with or without prior notice, in the following situations:
The 23win offers its platform as-is, with ongoing maintenance and improvement efforts, but does not guarantee 100% uninterrupted availability. Scheduled maintenance will be communicated in advance whenever possible.
The 23win is not liable for:
Under no circumstances shall the total liability of 23win towards a user will exceed the total amount deposited by that user in the 12 months prior to the event giving rise to the claim.
The 23win respects and fully complies with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018). Personal data collected during registration and use of the platform is used exclusively for the purposes described in our Privacy Policy: account operation, transaction processing, fraud prevention, and platform communications.
Your data is never sold or shared with third parties for commercial purposes without your express consent. You have the following rights guaranteed under the LGPD:
To exercise any of these rights or for questions about how your data is handled, contact us at suporte@23win-jit.net. For more details, please refer to our full Privacy Policy.
The 23win believes betting should be entertainment — and takes responsible gambling seriously as a core part of its values. The platform provides tools that give users full control over their experience:
If you or someone close to you needs help related to problem gambling, please contact 23win or consult the resources available through responsible gambling support organizations in Brazil. For more information about our tools and commitments, visit our Responsible Gambling page.
The 23win never proactively contacts users who have activated self-exclusion to encourage them to return. The commitment to responsible gambling is unconditional — user well-being takes precedence over any commercial objective of the platform.
These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. Any disputes arising from the use of the platform 23win that cannot be resolved directly with support will be referred to the jurisdiction of the competent Brazilian courts.
Before any legal action, 23win encourages users to seek resolution directly through support — most issues are handled quickly via live chat or email. The 23win commits to responding to all formal complaints within a maximum of 5 business days.
The invalidity or unenforceability of any clause in these Terms does not affect the validity of the remaining provisions, which remain in full force. These Terms constitute the entire agreement between you and 23win regarding the use of the platform, superseding any prior communications on the same subject.
For questions about these Terms and Conditions, transaction disputes, requests related to personal data, or any other matter concerning the use of 23win, please contact our support team:
Our support team is made up of Brazilian Portuguese-speaking professionals, fully equipped to handle questions about betting, payments, bonuses, account verification, and any other needs you may have as a user of 23win.
23win strictly complies with the LGPD (General Data Protection Law, Law No. 13,709/2018). We collect only the data necessary to operate your account and process transactions. Your information is never sold or shared with third parties without your express consent. You may request deletion, portability, or correction of your data at any time through support. Please refer to our full Privacy Policy for full details.
Registration is free, takes less than 2 minutes, and gives you immediate access to Sports Betting, Live Casino, and e-sports with withdrawals via Pix.
Betting should be entertainment. 23win provides tools to help you stay in full control of your experience — because we believe responsible gambling is sustainable gambling.
Set daily, weekly, or monthly limits in your account dashboard. The system automatically blocks activity once a limit is reached.
Request a 24-hour, 7-day, 30-day, or permanent break. Processed immediately — no paperwork, no waiting period.
Receive alerts when you have been betting for an extended period. Set your notification interval according to your preference.
23win is strictly prohibited for users under 18. Mandatory identity verification with zero tolerance for age fraud.